- Client
- Zenith Risk Strategies, CRM and Outreach
- Role
- Apollo.io and HubSpot, 2025 to 2026
- Engagement
- Employment
- Discipline
- CRM & Outreach Systems
A CRM and outreach system, built from zero
200 to 400+
Contacts segmented
35 to 45%
Email open rate, active sequences
8 to 15%
Reply rate, active sequences
4
Segments, by buying stage
The problem
Zenith had contact data and no system behind it. No segmentation, no outreach structure, no sequence logic, and no pipeline connecting marketing activity to sales conversations. Every outreach effort started from scratch.
The approach
Built the CRM from zero in Apollo.io and HubSpot. Designed how contacts are organized, how they move through the pipeline, and how outreach is timed to where a contact is in their decision. Contacts were split into four segments, quoted, active quoting, customer and new, with sequences written for each stage.
The result
200 to 400+ contacts structured and segmented, with outreach sequences live. Open rates tracked at 35 to 45 percent and reply rates at 8 to 15 percent across active sequences, and each cycle tightened the segmentation, timing and messaging.
How it works
01
Collect
Every contact in one Apollo.io database, cleaned and deduplicated.
02
Segment
Four buckets by buying stage: quoted, active quoting, customer, new.
03
Sequence
Separate outreach for prospects, registered attendees and follow up.
04
Track
Opens and replies read per sequence, deals tracked in HubSpot.
05
Refine
Segments, timing and copy adjusted every cycle from real results.
Deliverables
- Apollo.io contact database, segmented by status
- Outreach sequences for prospect, registered and follow up stages
- HubSpot deal stages and pipeline structure
- Every sequence written in house
Source: Gwen Diede, Professional Portfolio, April 2026. Rates are as tracked across active sequences at that time, stated as the ranges recorded, not a best month.